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Not surprising, it's the same issue every big box construction store will perpetually have.
The people they hire lack even the most basic knowledge required to work in the departments they are typically placed, but the companies expect a brief computer guided learning session will equip them to answer all sorts of questions. So they place them alone in a department and expect them to succeed, but inevitably they just flail about all confused. The employees often are less equipped to answer questions than the customers themselves. Doesn't work, never will.
Still miss those cashiers from when I worked at Home Depot.
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