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I've bought a bike from Caps Westwood before with no issues but I know exactly what I need and want and I'm in and out usually. But there have been many instances of Caps WW employing inexperienced kids as pushy salepeople, and also some stories of douchey post-sale customer service treatment. Different Bikes on the other hand has a very solid reputation for service and pricing, so you made the right choice for sure.
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