[Sky_High]

Saw this on Jim Pattison's facebook page....

Frank Wakelin
Jim Pattison Toyota - Surrey - Stay far far away...

I was dealing with Gord Zilkowsky regarding to our end of lease. I had been dealing with “Gord” setting up an appointment time to take care of this and discuss a new vehicle as well.

When I arrived the receptionist located him in the customer lounge. When I approached the lounge I found a rather relaxed-looking Gord sitting with his feet up watching TV. When I greeted him and reminded him of our meeting today to take care of the lease his demeanor quickly changed and he looked somewhat annoyed at my presence. He begrudgingly got up and went to his office to look up our details and returned asking for the keys to go and look at the vehicle. He was quite short in telling me to “just wait here” while he went to look at the car. When he returned he briefly asked about the details of an accident that the car was involved in (which we were found 0% at fault) then returned to his office alone. My wife had arrived by the time he came back out of his office to talk to us.

He seemed even more put off now and stated that he would need $500.00 to take care of the lease. Not a big deal, but when I asked about the reason for the changes he explained, “I just go by a chart, it’s not my chart, it’s Toyota’s chart”. I then began to ask for the specifics behind the charges to which he interrupted me and snapped, “Look that car has no value, there’s no value in it whatsoever”. My wife then asked him why he was taking that attitude towards us? He replied, “I’m not giving you attitude, I don’t even need to take this lease back from you.”

It was at that point that I became angry with how he was addressing my wife and his unprofessionalism; I told him that his attitude has been horrible since the moment I arrived, and was completely unwarranted. His tone became hostile at this point, and he threw the key he had been holding across the counter towards my wife. He then stormed off to his office and returned with the insurance papers he had taken from the car and the other key. He slid them across the table and said, “I don’t want your car”. My wife then explained that we’d rather just return the vehicle and was even willing to pay the $500.00.

Both my wife and I are disgusted by the attitude of Gord; it was very clear to us he wanted nothing to do with the lease return. We will not only never return to any dealership bearing the name “Jim Pattison” again, but at the moment also not interested in owning/leasing another Toyota.
June 26 at 10:56am near Vancouver, British Columbia

https://www.facebook.com/jpautogroup...83291811719969



We really need to make a list of dealerships to stay away from:
- Richmond Subaru
- Kingsway Honda
- Jim Pattison Toyota

What else....?