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^synthetic oil isn't a must, but you have the option of switching to synthetic(if the car isn't already using it). you've paid for switching to synthetic, shouldn't you get your money's worth?
i had a g35 coupe and when i first bought it, it was conventional oil, after a couple services they asked me if i wanted to switch to synthetic, i said yes, paid the money to switch it, and from then on they put synthetic, i never had to ask to use synthetic every service.
im sorry but if my car is using synthetic and the dealership uses conventional oil because i didn't request synthetic then that is just a shitty dealership, simple as that.
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