Quote:
Originally Posted by bigzz786786
Mindbomber, if he had a legitimate reason for his decision, wouldn't it be proper to actually educate the apprentice? and on top of that, he asked the service adviser first, then the customer agreed to use sythetic. the acting service manager was not the one helping the customer. OP was just doing his job and taking care of the customer.
on top of that, conventional oil should be changed every 5,000km, synthetic every 10,000km. so that means if conventional oil was used in the 370z (depending on how the owner drives) and 10,000km later gets an oil change(they have a sign that comes up saying an oil change is due), wouldn't the oil be dirty and burnt? couldn't that be potentially harmful to the engine? or lets say he is constantly going to this dealership and they were using regular oil all this time but the "oil change due" sign comes up every 10,00km. its always best to use what is recommended just to avoid any potential situations.
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There are moments where as a person in an authority position you have the opportunity to educate your less experienced employees, of course, that's how they learn. There are also moments where as much as you might like to teach your less experienced employees, the circumstances simply are not conducive to it. It's up to you, as the person in the authority position, to identify those moments and capitalize on them, and pass on them when it's not possible. A less experienced employee asking how you do something, or why you do something is always cool, it's a sign of initiative. It's not okay to question a bosses decisions in the presence of a customer or do so in a subordinate manner period, because it can jeopardize the customers confidence in the person in authority and/or is simply disrespectful to the chain of command.
To me, it sounds as if the service advisor/manager had already come to an agreement with the customer to use dino, and CorneringArtist went back to the customer and asked if they would prefer synthetic because he believed it was required for the vehicles engine. Of course, I could be wrong. Please confirm CorneringArtist.
As far as the second part of your post, I'm sure the customer would be made aware that dino oil was used and the appropriate change interval (not doing so would be a huge error on the part of the dealership/shop!)
I'm not trying to come off as a complete asshole in my post, despite the fact that I kind of do. That's just my realistic opinion on the scenario as a person who has been on both ends of similar situations, and I never have been/will be an asshole boss like this guy might be.