Quote:
Originally Posted by jeffh
just guessing here, but maybe he was pissed because you were slowing down shop flow over nothing?
unless Nissan explicitly states 370's require synthetic oil then the car doesn't require it, and in real world situations isn't benefiting from it
time is money, if he is the dispatcher (like myself) then he is under tremendous pressure to keep productivity maxed, 10 extra minutes to get this sorted may not seem like a big deal, but a 10 minute hiccup in a shop run at the limit can mean one or 2 other customers arent getting there cars on time
the other aspect is how the advisor sold the synth oil to the customer, we charge 30 bucks extra on synth oil changes, if you just did it without the customer consenting to the extra charge, thats a problem in itself
PS, everyone hates dispatchers, its our job to make sure all the work gets done on time first
and second is to try to make sure all you monkeys are equally upset with us at all times
my apprentice gets all the oil changes and accessories too, its called paying your dues  |
Thanks for all the advice so far everyone.
To answer this,however, the customer did consent to paying extra for the synthetic when asked. I should also point out the week prior to this one, we
didn't have a dispatcher as he was on vacation (note this was the individual threatening to fire me), the advisors distributing work themselves, everything was calm, and it was actually a bit pleasant doing work since everyone was happy.
The 370 was in for an oil change during lunch time, which is generally a dead zone at my shop, and I take lunch last among the apprentices to cover anyone who comes in at noon for oil changes and/or quickly clean up the shop.
I've been working in the shop as a tech for almost a year now, and while the other apprentices are getting the odd brake work and fluid changes to do, not doing those is screwing me because I'm not learning anything new. I'd rather do one brake job ten thousand times, than ten thousand different oil changes. Dispatcher claimed I'll do other things "in due time", but it's been a year and the most I've done is two alignments and some basic diagnosis. Isn't that time enough? I go back for second year training in February, and I fear that I'll be left behind if this continues.
Seems that Brian Jessel BMW is looking for a wash attendant/possible apprentice. Is it worth biding my time to start at ground zero again?