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Sometimes they make you pay it up front, but a lot of the times, you get charged a bullshit "brokerage" fee which works out to about 20 bucks if you order over $100 or so. It's basically for a DHL/UPS customs agent to clear your stuff, even though if you order something through the states, say USPS or the British Royal Mail it's done by CBSA. The only time I really get dinged is when my order is over $50, and it's always good to try to use USPS or Royal Mail because they don't charge extra, only duty.
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