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reads most threads with his pants around his ankles, especially in the Forced Induction forum.
Join Date: Mar 2004
Location: Vancouver
Posts: 10,645
Thanked 2,191 Times in 1,131 Posts
Failed 929 Times in 340 Posts
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Nope that ilgeal. Time off means your friend is log out not working. What if after 4mins a customer calls in? That's not fair now is it if he is doing his own thing and have to drop everything that he is doing to help the customer.
If he is working 8 hours that day he should get a 30min lunch and 2x 15min break. I work in a call center so I know. Downtime can't be control therefore can't be counted towards break or lunch time.
Next time have your buddy log out for lunch and breaks and when the manager ask let them know he is on break therefore he is not going to take any calls since break time should be 15mins break or 30mins lunch so the BS they are feeding your buddy.
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