Quote:
Originally Posted by Iceman-19
If he is working an 8 hour shift he is entitled to 2 15 minute PAID breaks, and an unpaid (some companies will pay, most don't) lunch/dinner break. The company can state when they want him to take his breaks, but the 15 minute breaks are paid. If they are docking him 1hr a day, call labour relations.
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Quote:
Originally Posted by Mr.HappySilp
Nope that ilgeal. Time off means your friend is log out not working. What if after 4mins a customer calls in? That's not fair now is it if he is doing his own thing and have to drop everything that he is doing to help the customer.
If he is working 8 hours that day he should get a 30min lunch and 2x 15min break. I work in a call center so I know. Downtime can't be control therefore can't be counted towards break or lunch time.
Next time have your buddy log out for lunch and breaks and when the manager ask let them know he is on break therefore he is not going to take any calls since break time should be 15mins break or 30mins lunch so the BS they are feeding your buddy.
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Not true.
Employers are not required by law to give coffee breaks, just a 30 min lunch break after 5 hours of work. Because most employers provide a coffee break, some people mistake them for being mandatory which is not the case.
Government of B.C., Ministry of Labour, Employment Standards Branch, A Guide to B.C. Employment Standards
From what I know (might be mistaken), the employer should specify whether the break is 30 mins or 1 hr from the start and not dock an extra 30 mins when there are no customers.