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If you still have patience to deal with them, try calling in this time. A few people have mentioned it already, but since you have a receipt, you are a customer.
I've called in a few times and had a few tickets voided. I've actually seen people who have had their tickets voided by purchasing something after having the ticket, claiming that they didn't know / planned on buying something after they returned to the plaza.
The only time I've actually seen them tow somebody was when this one car had 15 tickets. Imagine paying for all those outstanding tickets + towing fees to get his car back...
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