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Originally Posted by darthchilli
well that's really all DPS can say in this PR Shitstorm
not like customer service is their priority
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It's quite obvious that their business plan is a "carrot and stick" philosophy.
They make their money on the hourly rate. The stick, in this case is the threat of a ticket for walking off the lot, which is why they have the attendants.
They'll cancel any ticket with a semi-reasonable complaint purely for the idea that they don't want a bunch of bad publicity. Enough people do pay the tickets that its a nice icing on the cake.