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Are you testing with a laptop or desktop?
If you were using a desktop, switch to a laptop.
If you were already using a laptop, ignore steps 1 and 2.
1.) Connect your laptop to this same box and repeat "ping 8.8.8.8 -t".
2.) You should still see the >8% packet loss.
3.) Then take your laptop over to the router room and connect it directly to the modem/router.
4.) Do "ping 8.8.8.8 -t" again. What's the result?
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