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i went to the apple store to get my iphone exchange coz i get random freezes.. they refuse to swap one on the spot for me and say they'll order me a "replacement" unit and they'll give u a sticker to stick on your box with new serial number?? so they won't give me a brand new box/unit even though i'm within 14 days? they said only way you'll get a brand new unit with box and everything is if you refund online on apple and then repurchase and wait for 3-4 weeks!? wtf?
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