Quote:
Originally Posted by gamzerz
goddam csr put a note on my account saying to not give me any further credits. I know this because the last time i called, the lady told me that some guy put that on my account and she gave me some extra stuff anyways (although it wasnt enough so i didnt sign). I could tell that that guy was in a bad mood so i ended it quickly but can't believe he still put that on my account... You guys think i can lower my offer any further? Current offer is the all-in-one $40 plan with $5 credit, 50 additional minutes, waived HUP fee. If i drop a few things from the plan (video messaging, canada-wide calling), will they agree to lower the price?
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You'll have to understand that the retention team can only with with whatever they see in front of their screen. You won't be able to remove a certain feature without affecting something else as they are package related.
If you look, the break down goes like this:
Base Plan: (unable to modify, must be required with every phone)
- Amount of minutes for the day
- Unlimited evenings and weekends starting at X time
Add-On Features:- Some free call/text package where you can connect with 5 people for free
- 2500 Text with VoiceMail
- Unlimited Text with VoiceMail
- Unlimited incoming calls
- 100 mins or more of long distance across Canada
- 100 mins long distance to Canada and the USA
- US Data and Voice Roaming
- Ringtones/Ringbacks/urMusic
and more...
Data:- 1-10GBs of data access for Android/iPhone/Windows
- Unlimited data for BB devices
The only movement you have is really is to get them to give you credits. To my knowledge they'll be able to credit you anywhere from 50%-100% of the cost of the add-on's based on your tenure and what you contributed to the company your with.
To get beyond that will require a supervisor and generally at that point they will call you back as it goes well above the CSR's paygrade. If you screwed up with the CSR or get blacklisted, there isn't much you can do about it unless it was placed their accidentally.