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Thanks for the responses. My friend gets that she's not gonna get her $$ back - she just wants to spread the word to be careful. And it was pretty shitty of Dog Taxi not to even contact the vet if they noticed the dog was listless, not eating, vomiting... They even took down vet's info and did nothing when something actually happened. That's why she's claiming negligence on their part. And Bentley has been going to daycare services etc. for awhile - so it definitely wasn't his first time being away.
Thanks again - lesson learned. Don't board dog with any company that has a questionable track record.
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