[Soundy]

Your friend is one of those people who runs to the clinic every time she breaks a nail, isn't she?

A dog being listless or "out of sorts" is reason to watch the dog more closely, but not necessarily reason to immediately call the vet and get him to drop everything. If the dog was fine right up until the morning they picked him up, what else are they supposed to have done?

Daycare is one thing - boarding for a week is quite different for a dog, as others have noted here.

Your friend might want to be careful going around publicly slagging a company without some ACTUAL evidence of wrongdoing. Her EMOTIONAL opinion does not constitute evidence.