|
ugh...I spent a summer there before I went to school. Horrible. I was at the kingsway location in Burnaby.
The extra sales weren't just a little add on, it was the sole reason that the entire staff was there. There was a commission structure, but you had to hit a massive baseline and then you got a small portion. The morons I worked with all got excited about it-I saw it as a sham.
The managers would come around and tell you what extra services you should really push on the customer and how to leave extra dirt in the air filter and so on. This one kid used to out and out lie to people to get them to buy things, and he was celebrated.
Oh, and the shitty service. Cars leaving without oil. More than once. We nuked an egr valve with a fuel cleaning and the manager convinced the guy it was his fault. Someone else broke a radiator by pushing on it.
God, when I started there, people came running to me with how horrible the situation was at work. I felt like an outsider. My previous job was a store manager, so I knew that sometimes there was more to things than staff knew. I was only going to be there for 3 months, so I also really had nothing to lose. So we ended up having a staff meeting, and nothing was being said. So I took it and got the ball rolling. Think one person piped up? Nope. Not a single "yes!" or "hell yeah".
Horrible.
Funny enough...a couple of years later, like 7, I was taking my gf's car in for a quick oil change-didn't have time to do it myself, and at a different location, I ran into the assistant manager. We talked briefly, kind of awkward and this kid that was actually serving me comes up after and is like, "so you know Bob?" and I say, "yeah, I worked here years ago." and he says to me, "wow. Why did you leave?"
dude...I just don't know what to say. In the meantime, I had only gone to school, graduated, worked for a large shipping company, and finally quit to start my own business...hell, I dunno, why did I leave? Minimum wage is awesome too.
|