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unit · 10-26-2012, 01:04 PM

i had one bad experience with ocz that kept me from buying their products forever.

had a power supply less than 2 years old that stopped working, called to RMA it, and they asked for the store receipt. said i didnt have it, and they said they couldnt honor the RMA.
in this day and age where all records are kept electronically and every product has a serial number, i just see this as their way of processing less RMAs, and trying to save their company money without trying to deliver a positive customer experience.

had the total opposite experience with corsair and a 3.5yr old PS that was making electrical noises. the warranty is 4 years and so i only had 6 months left. they sent me a brand new one no questions asked.

10-26-2012, 01:04 PM	#5
unit SFICC-03* Join Date: Mar 2002 Location: richmond Posts: 9,486 Thanked 4,304 Times in 1,688 Posts Failed 167 Times in 88 Posts	i had one bad experience with ocz that kept me from buying their products forever. had a power supply less than 2 years old that stopped working, called to RMA it, and they asked for the store receipt. said i didnt have it, and they said they couldnt honor the RMA. in this day and age where all records are kept electronically and every product has a serial number, i just see this as their way of processing less RMAs, and trying to save their company money without trying to deliver a positive customer experience. had the total opposite experience with corsair and a 3.5yr old PS that was making electrical noises. the warranty is 4 years and so i only had 6 months left. they sent me a brand new one no questions asked. Last edited by unit; 10-26-2012 at 01:11 PM.