Quote:
Originally Posted by LiquidTurbo
People generally get upset with just one bad experience and then forever associate the brand/company as evil.
I know people who swear they'll never fly AirCanada, Westjet, Alaska, Allegiant, United, Delta, AA, etc etc etc.
I've flown them all since I fly frequently for work, and have had bad experiences with some here and there, but generally good.
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Like yourself, I fly frequently for work and typically, my brand loyalty lies with any Star Alliance member.
I never had a "bad" experience with Alaska Airlines. It's just that you literally get what you pay for. Their track record for leaving and arriving on time is all over the place, and their fleet is aging. Their seats are some of the worst and they really are just a bare bones airline. There's nothing that stands out about them other than their low prices when you start comparing to the legacy airlines. If/when I'm flying to Los Angeles 30 times a year, I would like some kind of preferential treatment. Unfortunately, Alaska Airlines doesn't provide enough of an incentive for me to give them my business.
For some people, Alaska is great. But when it comes down to time and money, Alaska doesn't get my business. Sometimes, when you pay top dollar for that last minute flight, in turn, you can expect some over-the-top service but with Alaska - zilch.