REVscene Automotive Forum - View Single Post - anyone work for BESTBUY mobile department? need some help

snails · 01-02-2013, 01:42 PM

alright, so i bought an iphone 4s from best buy approx a year ago, and got the added warranty through bestbuy, it costs about 11$ a month or something, those who work there know what im talking about.

warranty claims that with any problem the phone may carry bestbuy will replace it with value or original reciept.. at least thats what the sales rep told me

so my phones been acting up pretty bad latley, shuts off at 30-40% battery, when trying to turn on says battery is dead, some time later i can turn it on again and it goes back to 30-40%

phone constantly freezing, nothing to do with internet or 1 specific app, but it is an increasing problem

when making or picking up a call alot of the time the person says they cant here a word i say, so i put it on speaker then out of speaker and they can all the sudden hear me fine...

these are all intermittent problems that do regularly happen and bestbuy says unless they can see the problem happening they cant trade phones... im not sure when my phone will fck up next and i dont have time to sit in a store and prove these things..

ive recently been taking videos from friends phones of this happening and sending them to myself

can anyone help me out?

VIDEOS

heres a video of the reception and internet shutting off, regualrly internet and reception stop working, i have to go to airplane mode, hit it a few times, then go turn the iternet off, then turn it on again.. this may not be a huge problem seemingly, but my phone will sit for hours without service and i dont even notice, this isnt just in 1 place either, work, home, girls house pretty much everywhere
http://s1154.beta.photobucket.com/us...2494d.mp4.html

this is another one, top button and face button stop working, must click 5+ times sometimes to get it to do anything, this isnt when the phones recieving a text message or anything,
http://s1154.beta.photobucket.com/us...770b6.mp4.html

and another one, when going into camera especially, it provides a black screen, going out of app and re trying and still the same, i even shut the tasks off again and sometimes this still happeneds, i usually have to re start the phone before it works
http://s1154.beta.photobucket.com/us...d4a42.mp4.html

01-02-2013, 01:42 PM	#1
snails Zionism gets my shell hard and slimy Join Date: Jun 2012 Location: in a shell Posts: 2,597 Thanked 6,021 Times in 1,129 Posts Failed 253 Times in 80 Posts Member's Picture Albums	anyone work for BESTBUY mobile department? need some help alright, so i bought an iphone 4s from best buy approx a year ago, and got the added warranty through bestbuy, it costs about 11$ a month or something, those who work there know what im talking about. warranty claims that with any problem the phone may carry bestbuy will replace it with value or original reciept.. at least thats what the sales rep told me so my phones been acting up pretty bad latley, shuts off at 30-40% battery, when trying to turn on says battery is dead, some time later i can turn it on again and it goes back to 30-40% phone constantly freezing, nothing to do with internet or 1 specific app, but it is an increasing problem when making or picking up a call alot of the time the person says they cant here a word i say, so i put it on speaker then out of speaker and they can all the sudden hear me fine... these are all intermittent problems that do regularly happen and bestbuy says unless they can see the problem happening they cant trade phones... im not sure when my phone will fck up next and i dont have time to sit in a store and prove these things.. ive recently been taking videos from friends phones of this happening and sending them to myself can anyone help me out? VIDEOS heres a video of the reception and internet shutting off, regualrly internet and reception stop working, i have to go to airplane mode, hit it a few times, then go turn the iternet off, then turn it on again.. this may not be a huge problem seemingly, but my phone will sit for hours without service and i dont even notice, this isnt just in 1 place either, work, home, girls house pretty much everywhere http://s1154.beta.photobucket.com/us...2494d.mp4.html this is another one, top button and face button stop working, must click 5+ times sometimes to get it to do anything, this isnt when the phones recieving a text message or anything, http://s1154.beta.photobucket.com/us...770b6.mp4.html and another one, when going into camera especially, it provides a black screen, going out of app and re trying and still the same, i even shut the tasks off again and sometimes this still happeneds, i usually have to re start the phone before it works http://s1154.beta.photobucket.com/us...d4a42.mp4.html Last edited by snails; 01-02-2013 at 02:32 PM.