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the phone will have to be fully restored to factory settings aka full reboot and then they will look for any issues. This is a common practice through all bbm stores. The videos will help a bit, but if the phone is restored and there are no defect signs, you will be out of luck. If problems still arise after leaving the store, i'm pretty sure they write on your contract that the phone was restored to factory settings. If you plan on upgrading to the iphone 5 or w.e, you'll have to pay the difference.
regards,
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jbsali
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