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This was my plan that I activated thru retention in Sept 2012:
$25 Standard Plan (150 Mins; Unlimited Evening/Weekends; Unlimited Text Messages)
$25 Data Addon (2GB data)
$8 Call Display Bundle
$0 50 Bonus Minutes
-$5 Credit: Monthly Fee Discount
-$5 Credit: $5 Data Discount
-$4 Credit: Call Display Discount
Total: $44 + tax
As most of you might know, they revamped their plans recently and they all include unlimited multimedia messaging. So I called in two weeks ago to have it added to my plan. I asked the representative if it costs anything extra, and she said no. I double confirmed again with her by asking "So I'm adding MMS for free right?", and she responded yes. Yesterday I checked my bill, and they removed my two -$5 and now it costs $54+tax. I called in today asking for my discounts back, and the rep told me that it was considered an upgrade and I lose discounts to it. I even told her I asked the rep two weeks ago that I won't get charged extra, but the rep today said I upgraded therefore discounts expired along with the old plan.
Does anyone know if this is true, that I lose my discounts from adding MMS? How come I lost the discount for data also? I didn't make any changes to my data add on.
Any input appreciated!
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