[nabs]

This is a major complaint by a lot of people, and it happens more often that you know.

I would fight it tooth and nail, ask them to retrieve the recording of your conversation and review it to where u said it was okay for them to place you on a 3 year agreement, honestly that's so much bullshit.

I have also heard of people's contracts being extended without any knowledge what so ever, like not even by calling in and inquiring about it, just automatically. I have a theory about this since everything is manual, but I don't want to go too far into it...

There are no real retention agents at Telus, they all still get a comission for sales and contract extensions, and theres like an 80 dollar difference for a 1yr commitement to a 3 yr. commitment.