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my mom went through somewhat the same ordeal but for a phone package of some sort. a representative talked to her and would give this and that but signed her up for something else which was not agreed upon. mom took notes, dates and all the calls she made. nothing was being done and she wrote letters to the higher up, which to my amazement, reverted all the shit that was done and gave her what was agreed on in the first place. this took place over several months to figure out.
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