I can understand people having a bad day. But as a small business owner myself, if I saw a customer standing outside my front door waving and signaling to come in, even if I'm closed I'd open up my doors right away.
Instead, she stood behind the counter, looked at us and mouthed something along the lines of "we're closed".
Since neither my gf and I could hear what she was saying, we just assumed that she was going to come open the door. We stood outside and waited for a bit, then got confused because she continued doing what she was doing. We waved and signaled at her a second time and that's when she came and opened the door.
Bottom line is, brick and mortar stores are slowly dieing because Internet companies drive prices down.
As a physical store, you have to provide AAA service, that's the only way to keep and maintain clients. On top of that, they don't get 'walk in' random clients, so any customer coming to their doors they should already know that we searched them out and are going there for a reason. It's almost guaranteed that that type of client will buy something.
The only reason I'm going back tomorrow to buy a Kask helmet is because Strada dropped the price to match online MRSP
Had Kask provided free shipping I would have bought it online instead.
After this, I won't be going back there
Quote:
Originally Posted by True.True
That sucks that you had a bad experience with Joey-lee. she must've had a bad day or something. my wife is good friends with her and that is totally out of character for her  |
Posted via RS Mobile