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hi-revs · 05-03-2013, 11:39 AM

As some of you know, I bought/received my Hamilton Jazzmaster auto not too long ago. Less than a month of owning. (the pics i posted are at the top of this page). Infact, I've literally worn it out of my house 4 times since its not my daily watch.
I bought the watch from Chrono Botique which is affiliated with their "higher-end" Rodeo Jeweller company in Oakridge Mall.
Long story short, the watch came with a leather strap. I bought a Hamilton rubber strap online to a more comfy summer strap.
When I received the rubber strap, I took the watch in to Rodeo Jeweller to get the straps swapped. Guess what? Their f*cking watchmaker scratched 3 of the 4 lug corners AND put a fairly deep scratch on the back casing! On my BRANDnEW watch!
The watch maker provided extremely poor customer service skills, and needless to say, extremely poor workmanship!
Unfortunately I didn't carefully inspect the watch when I picked it up after. When I got home, I buffed it up and inspected it before noticing all the scratches.
I immediately called them and spoke with a salesman stating what had happened. He told me to go in tomorrow(Saturday) and speak with the manager for them to polish it for me.

Now, my question is, should I even consider the polish for them to make up for their mistake? And how likely would it be for them to replace the watch?
I'm just SUPER pissed right now!
To me, this was a fairly expensive watch purchase and knowing that THEY scratched it just pisses me the f*ck off!

The watchmaker even showed me his chipped screw driver that he used attempting the get my spring bar off! I mean, how much f*cking force does one have to use when working on a watch?!!?

I'm thinking of going in their tmrw demanding for a replacement. If not ill file a complaint to Hamilton aswell as the Better Business Beauru.

Have anyone else experienced this? Do I have a case?

I'm just so utterly pissed. Had to save up for the watch. It spent way more time in a watch box than my wrist. And this dumb fuck repair man fucks it up. I literally wanted to cry after seeing all those scratches.

I will never return to give my business to them nor refer anyone to them for business!!!!!!!!!

05-03-2013, 11:39 AM	#2297
hi-revs Revscene.net has a homepage?! Join Date: Aug 2008 Location: vancouver Posts: 1,259 Thanked 301 Times in 140 Posts Failed 99 Times in 30 Posts	Rant! Pls give opinions! As some of you know, I bought/received my Hamilton Jazzmaster auto not too long ago. Less than a month of owning. (the pics i posted are at the top of this page). Infact, I've literally worn it out of my house 4 times since its not my daily watch. I bought the watch from Chrono Botique which is affiliated with their "higher-end" Rodeo Jeweller company in Oakridge Mall. Long story short, the watch came with a leather strap. I bought a Hamilton rubber strap online to a more comfy summer strap. When I received the rubber strap, I took the watch in to Rodeo Jeweller to get the straps swapped. Guess what? Their fcking watchmaker scratched 3 of the 4 lug corners AND put a fairly deep scratch on the back casing! On my BRANDnEW watch! The watch maker provided extremely poor customer service skills, and needless to say, extremely poor workmanship! Unfortunately I didn't carefully inspect the watch when I picked it up after. When I got home, I buffed it up and inspected it before noticing all the scratches. I immediately called them and spoke with a salesman stating what had happened. He told me to go in tomorrow(Saturday) and speak with the manager for them to polish it for me. Now, my question is, should I even consider the polish for them to make up for their mistake? And how likely would it be for them to replace the watch? I'm just SUPER pissed right now! To me, this was a fairly expensive watch purchase and knowing that THEY scratched it just pisses me the fck off! The watchmaker even showed me his chipped screw driver that he used attempting the get my spring bar off! I mean, how much f*cking force does one have to use when working on a watch?!!? I'm thinking of going in their tmrw demanding for a replacement. If not ill file a complaint to Hamilton aswell as the Better Business Beauru. Have anyone else experienced this? Do I have a case? I'm just so utterly pissed. Had to save up for the watch. It spent way more time in a watch box than my wrist. And this dumb fuck repair man fucks it up. I literally wanted to cry after seeing all those scratches. I will never return to give my business to them nor refer anyone to them for business!!!!!!!!!