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I do all my own work for this exact reason; I practiced on some old crappy Guess and Fossil watches before even attempting to do any of my Tag Heuer's. Got a watch maker's kit off eBay for about 60$. Has everything I need except the templates for opening up Breitling's. Sorry to here about the unpleasentness but I think you're out to lunch if you think they're going to replace your watch. A Polish could very well take the scratches out; unless they're really bad. Post some pics of the damage.
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