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as far as i know, shaw no longer has retentions. most reps couldnt care less if you threaten to cancel your service, in fact, they will help you do it right away.
it sucks, cuz we are all paying way too much for what we get.
the only way i know to get the deals, is to keep sign up a new acct with another person's name and get the "new customer deals" that are offered for the first year, then after the year, cancel and sign up again under your name. you will then qualify for the "new customer deals" for another year.
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