[El Bastardo]

A Richmond woman who claims she was refused service because of her poor English is demanding two apologies from McDonald’s.

Hai Xia Sun says she ran into trouble Aug. 15 when the drink she was given was not what she ordered, and when she complained McDonald’s refused to serve her.

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Zhao said his mother wants personal apologies from the manager and owner of the store at the corner of No. 3 Road and Granville, as well as general apologies to Canadians for their behaviour.

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“The manager and the franchise owner have to apologize to my mother, and have to apologize to the Canadian people,” said Zhao. “This is not just about us, this is not just about Chinese Canadians. This is about how will Canada look on the world stage.

“This is about our Canadian image.”

Zhao, who was not with his mother at the time of the dispute, suggested McDonald’s hire Mandarin speakers to help out with Richmond’s population, in the same way Spanish speakers are recruited in California.

Sun said she has lived in Canada for 10 years, and speaks English at work, although it’s not her first language.

tl;dr: Woman lives in Canada for a decade, doesn't have the English necessary to properly order or communicate to a minimum wage worker at McDonalds, freaks out and now this is a human rights issue somehow. Also wants Mcdonalds to hire workers not based on their ability to do the work, but their ability to speak her language


'This is about our Canadian image': Richmond woman demands apology after fast food worker criticizes her English, asks her to leave