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supafamous · 08-23-2013, 09:15 PM

Well I used their subsidary, Brian Jessel Autohaus, for to get some winter tires mounted last Dec and it took about twice as long as promised (3 hours instead of 90 minutes) and the car wash they provide ended up scratching up my paint (I had asked if they used bristle brushes or not in advance and they told me that they didn't).

I wrote their service manager and VP and the service manager was very apologetic about the paint damage and comped me the paint correction.

My brother had a similar experience with the timing of their work - takes way longer than promised.

They did a good job resolving the issue but it's not worth the hassle, they gotta get it right the first time.

08-23-2013, 09:15 PM	#2
supafamous RS has made me the bitter person i am today! Join Date: Mar 2011 Location: Vancouver Posts: 4,821 Thanked 5,565 Times in 2,244 Posts Failed 122 Times in 57 Posts	Well I used their subsidary, Brian Jessel Autohaus, for to get some winter tires mounted last Dec and it took about twice as long as promised (3 hours instead of 90 minutes) and the car wash they provide ended up scratching up my paint (I had asked if they used bristle brushes or not in advance and they told me that they didn't). I wrote their service manager and VP and the service manager was very apologetic about the paint damage and comped me the paint correction. My brother had a similar experience with the timing of their work - takes way longer than promised. They did a good job resolving the issue but it's not worth the hassle, they gotta get it right the first time.