[kkttsang]

I had my brakes changed at BJ this last week, and the work was fine. But there were a couple of things that i thought could be improved. And i have brought this up with Tim, but i thought i would share it with you guys also.

Just want to start off with that the work it self was quality, there hasn't been any problems with the new brakes so that is good.

two major things i thought could be better.

First is that they never did a walk around before and after, luckily it was not needed as i didn't find any scratches or dents, i understand that brakes are a routine job but they still take it out for a test drive after so i find that a walk around before and after will protect not just the customer but the dealer also. Someone correct me if i am wrong that they don't do walk around for express services. I know that autowest does for all.

Second is that when i was talking to the SA, he asked me if anybody given me a quote on the price yet and i said no, then he gave me the price for front brakes and rear brakes at 1011$. I quoted at Autowest that the complete brake package is only 950$. So i asked him is that for separate front and back brake, isn't there a complete package price, and he said oh yes that's right and changed the price to 950$. This could be a genuine mistake, and he didn't know there was a cheaper price for a complete package. But it didn't sit well with me because what if i didn't catch it and i would be over charged or what if this happen in the future services and i would be overcharged without even knowing. Luckily i caught it this time.

So i just thought i would leave my experience here for future customers who is searching for reviews and they can read this and decide by themselve.

But i would like to mention again that the work itself was BMW quality. And it could just be that one SA who's not as experience.


Edit: Tim informs me that a walk around walk around was done, just the SA never told me that it was done and never got me to sign it and The sa apologizes for his mistakes.