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Though I've never booked through them, the thing with budget booking/airlines is that the people who use it are also the ones that will complain the most when things aren't top notch. This is to say that the people who typically use it will also be the first to complain if there is anything even remotely wrong.
Take allegaintair for example, I've used them and have never found them to be anything but good. They're by no means the best airline I've ever flown with but they also aren't bad. I find the people that complain typically just want a free meal and expect the world when they are paying pennies for it.
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