I’m the owner of a 2012 Diavel with 8000kms that needed a service including oil change, fluid flush, and a tire change. I took the bike to Bayside Performance on August 23rd and dealt with Kevin Boisvert, the owner, who told me the work would be completed within the business day. When I dropped the bike off we did a thorough visual walk-around, where Kevin even noted a small rock chip on my wheel. However, he noted no other damage, and no documents were signed. By the time I finally took the bike home, the oil change was not done, the reservoirs were damaged, and the wheel had significant damage.
An hour before closing I got a call from Bayside telling me they couldn’t finish the oil change as the drain plug was now stripped and leaking oil – Kevin told me it was Ducati’s fault and I should contact them. I let that go, and asked him to continue work as best he could.
When I picked up the bike that night, he did not inform me of any outstanding issues and I rode it home. However, the next evening I noticed the paint from the fluid reservoirs was seriously damaged. I gave my bike a quick inspection and realized the rear wheel had incurred significant damage as well. I contacted Bayside and went in personally the next business day.
Kevin told me that the fluid reservoir paint had peeled because of a faulty design by Ducati and there was nothing that could be done about it; he said this was the result of several weeks of fluid seepage and could in no way be his fault. I also informed him of the damage to my wheel, to which he replied that he would gladly take care of it if I brought my bike around and he could inspect the damage.
My return was delayed a few days by weather, but when I rode the bike over he immediately told me it was curb damage, despite it not looking at all like scratches from a curb. He refused to accept the possibility that his shop caused it, and claimed he must have missed it in the walk-around, a claim I find quite unlikely indeed given that he had noticed a miniscule rock chip on the same wheel.
Since then Kevin has refused to consider my claim and has resorted to simply ignoring me. I have replaced the fluid reservoirs since and am now on the hook for a $2200+ replacement rear wheel. I’ve submitted a complaint to the Better Business Bureau, though according to them he’s ignored a few in the past and has refused to rectify previous concerns.
I’m not looking for a replacement here, or cash, I’d be fine with simply being taken seriously and hopefully a repair of the wheel damage which I believe was clearly caused by Bayside.
The damage to the wheels:
