Same thing happened to Grid and I. Bought a couch and let the people who delivered it deal with getting it in.....store sent a 14 year old kid and a middle aged out of shape woman. They couldn't do it so we had to pay a mover to hoist it up over our balcony....good thing we have huge balconies.
Cost us $200 but at least we did cut our new fucking sofa in half!!!
