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Do your research, in 2007 when I got hit, ICBC used a catalogue of ads from Craigslist and Auto Trader for your make and model of car in similar condition and come to a valuation.......... so you should do the same, print off ads and rationale for why your car is worth (X) amount and decide what you think is fair for it... see what they come in with and if it doesn't satisfy you start arguing.
I found in my situation they were pretty nice to me but I know that's not always the case. I also made it known to them that it wasn't my only car and I was in no hurry to settle I think with a lot of people they can be like "Well you gotta get some wheels back on the road right?" and take that approach...
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