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After the W+H collab, they received a bunch of orders and sent out poorly-made pairs to try to keep the turnaround time low. That's probably the source of most of the negative reviews. They've since extended their turnaround time to 80 days to give themselves a chance to put out boots at the quality they were known to have. As such, I feel like there are far fewer issues now than there were even last year.
I'm probably going to end up ordering a pair of service boots this summer so I have them for next fall.
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