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Mr.HappySilp · 08-22-2014, 02:45 PM

^^ doing a chat support with a fido rep online and basically he is saying only some customers are offer this deal while others aren't. That's a bad move on his part lol. Never ever say different customer gets different promos because then you are basically saying we treat customers differently.

Going to have some fun with him.

EDIT: I didn't get that plan but I was able to know anohter $5 off my bill till my contracts expire also got a $30 credit for my next bill. Basically I did the online chat support, that agent said different customer gets different promo so I wasn't happy saying that's not how they should treat loyal customers. Call in and spoke to the first agent let him know I want to cancel becasue I wasn't offer a plan my friend got. He made some bull crap saying this is only for AB/MB and no other provience have it. Which again I explain is not true and I want to cancel. He trasfner me another agent (cancellation dept) so I explain what happen and this is not good customer service becasue 1. they are offering to different promos to different customer 2. the agent who I talked to earlier outright lie about it. Let him know that's bad customer service and not acceptable so he offer $5 off my bill and $30 credit. This maeks my currently even better!

08-22-2014, 02:45 PM	#1576
Mr.HappySilp reads most threads with his pants around his ankles, especially in the Forced Induction forum. Join Date: Mar 2004 Location: Vancouver Posts: 10,645 Thanked 2,191 Times in 1,131 Posts Failed 929 Times in 340 Posts	^^ doing a chat support with a fido rep online and basically he is saying only some customers are offer this deal while others aren't. That's a bad move on his part lol. Never ever say different customer gets different promos because then you are basically saying we treat customers differently. Going to have some fun with him. EDIT: I didn't get that plan but I was able to know anohter $5 off my bill till my contracts expire also got a $30 credit for my next bill. Basically I did the online chat support, that agent said different customer gets different promo so I wasn't happy saying that's not how they should treat loyal customers. Call in and spoke to the first agent let him know I want to cancel becasue I wasn't offer a plan my friend got. He made some bull crap saying this is only for AB/MB and no other provience have it. Which again I explain is not true and I want to cancel. He trasfner me another agent (cancellation dept) so I explain what happen and this is not good customer service becasue 1. they are offering to different promos to different customer 2. the agent who I talked to earlier outright lie about it. Let him know that's bad customer service and not acceptable so he offer $5 off my bill and $30 credit. This maeks my currently even better! Last edited by Mr.HappySilp; 08-22-2014 at 03:21 PM.