|
Got back last night from my Paris trip I booked in April and what a f'ing nightmare. Here's a breakdown of my adventures with AC from last Monday to last night:
-Flight from SEA to YYC is delayed. I miss the connection to YUL even though AC employees tell me I'll make the flight.
-YYC - YUL was the last flight so I missed my connection to Paris.
-I have to wait around for an hour while AC tries to find another flight for me but everything is booked.
-I'm told I'll make Paris but it'll be around 11pm instead of my original time of 8:30am.
-I'm told to collect my bag so they could recheck it for my new flight.
-My bag goes missing at YYC, it's not even scanned.
-I bitch about my been bumped and my bag been lost. I'm asked by a manager "do you want VIP treatment or something?"
-I'm now routed from Calgary/Frankfurt/Paris. I have a 9 hour layover in Frankfurt. I'm told by the AC booking agent that I can spend all 9 hours at the lounge because I'm traveling J. Thanks for the great advice.
-My bag is still missing as I board my flight to Frankfurt.
-Arrive in Frankfurt and still no bag.
-AC tells me it's Lufthansa responsible now because the last leg of my journey ends with them.
-Lufthansa booking from Frankfurt to Paris can't be found for me, my wifes booking is fine. My bag is still missing and not scanned. No idea where it is.
-Lufthansa finds a booking but it's for a doctor which has the same last name for me.
-AC issues me a PAPER TICKET, Lufthansa agent can't stop laughing at the paper ticket and calls AC "the worst airliner ever" and employees who are stuck in the 80's.
-Lufthansa agent finally finds my booking but I'm booked on a earlier flight. Agent gets pissed and calls AC, asks the AC employee if he knew what the answer to 2+2 was. Hangs up on the phone mid-sentence and basically rebooks me with my wife.
-Can't handle this shit so I head out to downtown Frankfurt via train for a few hours.
-Finally arrive in Paris, still no bag. Wait another 45 minutes at the missing bag area at CDG, it's now almost 12am. Been up for over 24 hours.
-My bag finally arrives 4 days later at my hotel, it's fucking WET and it was tagged for a WESTJET flight to YYZ.
Worst service I've ever experienced. On top of all this, I was told that I needed to e-mail (not call) customer support for customer complaints and it might take up to 15 business days for a reply.
|