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So long story short my wife had her Nexus card revoked at YYZ back in September because she didn't declare items she purchased due to lost baggage. It was a honest mistake on her part but the customs officers revoked her card anyways.
So when we got back to Vancouver I wrote a letter explaining the situation. A couple days ago we got a response and thankfully she got her Nexus card back, the letter from the Nexus office at YYZ stated you MUST declare all items but because she had proof the items were due to the lost bag they would give the card back and remove the infraction.
Thought I would share this with you guys and another reason why you should always follow the rules down to the fine print when you're using your Nexus card. Never assume anything.
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