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hanoi backpackers is the one he's talking about....really nice but expensive, always busy. also try central city backpackers, that's who we did our ha long bay tour through
hanoi backpackers had just stared a new "tourist" only hop on hop off bus service from hanoi all the way down to hoi an (and back up) when we were there..do it, it was great. nice clean buses with drivers/guides that alteast understood english, you got a snack and water and there was a bunch of stops along the way that you can chose to go to or not, then just get back on the next bus when ever you want.....was very well priced
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