Quote:
Originally Posted by E-SPEC
Went to IHOP at about 8:30pm purely cause my little 2 year old loved the pancake commercial, so me and the lady took her there. When our food came the waffles were cold, the bacon also, as well the eggs were not warm either also they weren't over easy like we asked. Tryed looking for the busy lady but ended up giving up cause we were just too hungry and she wouldn't come around. We told her about it when we caught her attention, Wasn't about to wait for new food at this point being too hungry (i'm sure we can all relate). She told her manager (some stupid asshole young kid about 20yrs old) and was told we can only make you new ones, thats it. it was mostly eaten after. I was pissed off at this point, so continuing to argue to basically a wall i got no where. So i ended up deducting a few dollars of my own ($2.00, i thought was more than fair) and said "this is all i'm paying, you're suppose to serve food at a proper temperature and i we were COMPLETELY unsatisfied". What is the law regarding this? If a customer is given completely unsatisfactory food and horrible service are they obligated to pay if no satisfaction is met? This was THE WORST manager i've ever met at a restaurant, complete asshole. I would have been satisfied w/ even a 15% discount, and not even that was offered.
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So let me see if I got this straight...
You ordered food and when it came it was cold (fair enough).
- However, you didn't bother getting up to talk to a different server, the door greeter, or even to sneak your head into the serving counter to talk to someone.
-When offered new food (standard restaurant procedure), you declined
- You underpaid the bill (which is technically theft on your part)
Sound about right?
They aren't required to give you a discount or anything else, especially when you told them not to bother cooking up another meal to replace the original one. Yes, it kinda sucks that the food arrived lukewarm and that the server didn't come earlier, but it's not like you didn't have options. And to underpay a bill is theft, pure and simple. They did everything by the book by trying to make things better, while you walked out on the bill.
Sure, some restaurants will offer free meals or will heavily discount one person's entree, but not if their original offer to replace the mostly eaten meal with a new one was denied.
Ugh.
