[XplicitLuder]

Honestly , there were a few things that just bugged us.

first, we were told we would get wifi in our room, for 15mins a day , apart from that 1hr you got at the lobby. That didnt happen.

second, we were told you get free safety deposit box, which upon arrival we were told was gonna cost us 65$ for the 2 weeks. Only half way through when we were upset with this and other things by then, did we decide to look more into it and we found out we werent going to have to pay once we talked with management.

third, i feel that i could have had the same experience without having to pay for the "diamond club" experience which im sure was a couple hundred $ more. We were talking to people from the coba, who were the same as us, and they were for example getting free snacks/cookies/chocolate bars put in their rooms when they would get it cleaned. Where as for us, we only got our fridge refilled. Now im not here complaining about a few choco bars, but its more of a "if i paid for this, why am i not getting it" you know ?

fourth, we had things done to our bathroom, maintenance wise im assuming, and they left it completely dirty at the end which my gf ended up having to clean up at the end.

fifth, our door and the keys we were given were really bad. it would take couple of tries before it would finally open. we talked to someone when we emailed about it and they said they would have someone first thing in the morning talking to us about it and that never happened.

sixth, our bedsheets were either really old or had a bunch of stains which when our bed was made , they were showing all over the end of our bed. Like really bad type of showing lol not something a maid would miss when she did the bed.

In the end, i guess i just compared my experience here to the one at the Sheraton Hotel in Puerto Vallarta last year where we went for a wedding. We were in the "diamond" level, and that experience really made you feel like you were in a diamond level. Room service, wifi all day, beach view, etc. And maybe i should take into account that this resort is MASSIVE and thus why they dont offer some things i got in PV. But they really needed to update their website so our agent doesnt tell us something , but we get smthn completely different you know ? Like okay if what we got, is how it really is at this hotel, then have that be known so at least thats what im going to expect when i find out some info about it.

I just feel that i could have paid for a regular package, instead of the "diamond club" and saved $$ and had the same experience, which at that point woulda been okay i guess lmao

Other than that and maybe a few things i missed, honestly the food was awesome and the staff at the meals and such were great. But it was ruined by everything else and ya thats why we wont be going back.

I wonder if i saw you, i wore my Vancouver Millionaire shirt a lot hoping someone would see it and be like VANCOUVER!? lool and im like 6'6 so prob hard to miss :P tanned skinned (im hispanic) and was with my white gf ;p who is a lot shorter