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I absolutely saw you in your Millionaires shirt! I pointed you out to my gf! lol
It sounds like the things that brought down your holiday were lack of perks that should have been there with your 'diamond club' deal.
We had some negatives but nothing that changed our stay:
The 'prestige club' presentation was a low point. We expected it, or something of a time share, but this wasnt presented that way. On our 2nd day, a very friendly guy who identified himself as some form of guest services asked if there was anything he could do to make our stay better and offered a 60 minute orientation of the property. That turned into the 2-3 hour long sales pitch from one hell of a salesman. Funny part tho, was the salesman kept showing us pictures on his phone and always talking about the 'details', but his phones wallpaper was "keep calm and close". Guess he missed that detail.
Aside from that, we never had hot water in our room after 11pm, and had our hot water not work for 1 full day (problem with the tank/heater they said), and our room phone didnt work, and never got fixed.
Oh, and of the 3 per week a la carte dinners we were promised at booking (and on the website), they were apparently over booked and could only offer us one. At least the buffet food was good.
Those things didn't really bring our trip down at all. The one thing that was a disappointment was the lack of good activities. Many resorts this size have evening beach parties with DJs and large group activities and sports going on. At Tulum, it seemed pretty half assed and unengaging, and only Friday night had a patio party, which got rained out. At least the Hacienda/Disco was alright
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STRENGTHaesthetics
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