[Lancerion]

Originally Posted by 68style

Spoiler!

So here's a good one for you... as some of the "regulars" on this thread would know, I order a lot of stuff from amiami.com... so get this, I get an email last night from them saying they have decided to cancel my account and delete all my pre-orders! Why you say?

Because a couple months ago they changed their policy on shipping, so on small orders they now require you to ship with a tracking number... which is much more costly... I had a couple of Choro-Q's pre-ordered for $10.00CAD each and they came available... but under the new rules the shipping was $30.00CAD instead of <$10.00 like it used to be for regular surface/air without a tracking#.

So, long story short, I didn't buy either of them because of the high shipping costs... so the email I got from them last night was saying I have a high incident of unpaid pre-orders and they are cancelling my account as a result! Totally ignoring the fact I've spent thousands of dollars on that site AND deleting about $3,000+ worth of pre-orders (I don't even know all of what I had pre-ordered anymore because they completely deleted it!) over two different $10.00 items I decided not to go through with! Unbelievably bad customer service and downright shocking coming from a Japanese company. Talk about stupid! I have written a complaint in, will see if they respond.

I can no longer recommend using them though if they are going to be so petty.

Weird, a few times in the past I've kindly emailed them asking to cancel an item from a pre-order. They would sometimes do it and kindly remind that they don't generally accept cancellations but as a courtesy this time we will do so for you and so on.... I find that they are usually understanding if there is communication. Same as you, I've been spending a huge amount of $$$ annually on that site since 2011 and even more now with the decent exchange rate.

Did you email them saying you didn't want the Choro-Q's anymore due to their shipping policy has changed or simply just ignored their payment requests and didn't pay for that order?