Quote:
Originally Posted by originalhypa
I've never been impressed with the PHL pricing online. Let's face it, selection is the same at the big stores (hockey shop, et al), and service is as simple as "can I get you a pair of skates in your size?"
It will be nice to have another competitor in the lower mainland, but will it help? Bauer and Brian's have so much retail price protection in place that you won't find a better deal at any of their retailers. So what reason do we have to make the change?
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MAP is merely the advertised price. In-store can be a different story.
Service is much more than grabbing a pair of skates in someone's size. You have to take the customer into consideration. Budget? Skill level? Someone who only wants to go public skating with his kids is not likely going to spend the same amount of money as a kid playing Junior A.
Measure the foot and and take into account the type of gauge you're using and for skates that may be built on over/undersized lasts (good PK). Don't base the size purely on what the customer is wearing now or god forbid, their shoe size. Heat mold/punch if necessary.
Now it goes to sharpening. Most people aren't aware that different hollows are even available. Will they even ask what kind of hollow the customer wants or just send them out the door with the standard house cut? Can they work with the customer and help dial in a particular hollow?
What about the after sales service? What happens when a customer comes back and says things like "The skates hurt" or "I'm not happy with my purchase." What will the shop/employee do at that point?