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As a goalie, even if they have a dedicated goalie department like at The Hockey Shop, I would be hard pressed to just make a change. I'm a loyal customer, and the guys at THS have always treated me right.
As mentioned before, the service is top notch, and when I was in the market for new skates, Dawson @ THS spent hours with me finding the right pair (and I still thank him every time I'm there because my feet have never been more comfortable).
For skate sharpening services, location is a big thing. I wont drive all the way to THS for just skate sharpening, as it pretty much takes up my afternoon (because I end up shopping there lol). Ice Level is 5 mins from my house, and they have always done a spectacular job with my skates. They are the only 2 places I trust my skates with.
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