Quote:
Originally Posted by radioman
No I did not deal with Cassels. This was me trying to swap the coverage quickly and this individual dropped the ball.
I'll be giving them a call and trying to figure this shit out. I want my 1700 so I can but the bike back, fix it, and move on. I don't care about a scratch on the frame. I'll share a photo later of it.
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It's been a while since I've been an insurance broker but the brokers and brokerages are licensed and governed by the Insurance Council of BC. If you think they're at fault causing you inadequate or lapse in coverage, and they're not willing to rectify the error, you can report them to the Council for disciplinary measures (which pretty much means either fines or suspension of licenses).
I've never actually gone through process of a complaint, or filing a complaint during my time as a broker (thank goodness for that), so I can't be of any help on the proper procedures but a quick 30 sec googling got me this:
Insurance Council of BC - Problems with a licensee
Here's a link that shows current disciplinary decisions against "licensees (what they call brokers or brokerages)" which I guess is a good sign that the Insurance Council very active in regulating they're licensees.
Insurance Council of BC - Council Disciplinary Decisions