Quote:
Originally Posted by ts14
I'm not one to repeat a big fuck up. I've done jobs where time restraints killed my quality. But look at any body shop perspective, shops make mistakes from rushing . Which is why recently i have asked for more time on jobs so I don't make those mistakes again. I don't want customers to come back complaining but when I offer a warranty and not let me at least handle a situation on my end, it's hard to come clean if I can't fix my mistakes.
I've already apologized. All I can say at this point is that I don't get burned down. I can improve my organization and professionalism. These are issues I can fix
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Someone calls out service they aren't happy with? You were rushed.
Someone calls out a lack of professionalism? You're new at the business.
Seems like excuses to me, no one is going to feel sorry that you are a new business owner. People are giving you money and they expect a certain result. If you can't provide that then you should maybe step back and look at why you are in this business. Because it sure as hell seems to a lot of people right now that it's to drive cars other people worked hard to buy.