[SpartanAir]

Originally Posted by Mr.HappySilp

What put you off the phone?

Search my username in this thread for all the details a few pages back, but I went and copied the bulk of my posts here:

Spoiler!

I updated my phone on Thursday to the latest update, in hopes it would fix the awful touchscreen issues.

AND IT COMPLETELY HARDBRICKED MY PHONE.

I can't express how livid I am. When I first got the phone, it was great. Then along came Lollipop, with serious touchscreen issues, and the shitty Profiles system.

And now this. I've been in touch with OnePlus and had umpteen people get back to me with suggestions; now there is a 2 week waiting list for a remote tech session to help fix the problem.

Anyone else experience this? Anyone have experience resuscitating a hardbricked phone? (no lights, no charge, nothing)

I'm pretty sure I'm done with OnePlus after this, I just can't deal with this unreliability.


*** And for those experiencing touchscreen and lag issues with the phone getting hot, you are correct. Out of nowhere I started to get an unresponsive screen, and started a support ticket etc. believing it was a software issue.

Then I read something about the adhesive softening under heat, causing a short in the screen flex cable. Then I paid attention to how I was carrying my phone: I put it in my left front pocket, screen facing my leg because a) to protect the screen in case I bump my leg on something and b) the contour of the back of the phone is curved, and follows my leg.

Then I started to put it in my pocket, screen facing out: All of a sudden, no more touchscreen issues. (at least less frequently, the piece of shit still acts up)

Conclusion: the body heat from my leg was heating up the screen, causing it to not work well.

I've had many phones, and always carry them the same way, in the same pocket. Never have I experienced such bullshit.

As soon as I get this thing up and running, I'm selling it. If anyone is dumb enough to buy it.

---

Update on my OnePlus fiasco...

After about 25 emails of "procedures" from OnePlus, where every other email is answered by a different person, with seemingly randomly-generated English-sounding names, such as: Jefflee, Cheyserr, Miffy, Cyd and Camaymayan, I eventually had a booked a remote tech session where a "level 2" technician. The appointments were all booked up, so I had to wait 2 weeks.

I eventually had the session, where the guy remotely accessed my computer while it was plugged in, and he went through the install processes of certificates and programs etc I was to download prior to the session. In all fairness, he seemed like a knowledgeable guy and was helpful to answer all my concerns, but at the end of the session determined my phone was dead as it wouldn't let him past a certain point ie hardware failure.

So now, I've been going through the return process, where they will send me a replacement. After another drawn out procedure of filling in DHL forms, missing instructions on printing a shipping label and wasting a DHL guy's time, I'm finally scheduled for them to pick it up tomorrow, and pray to God I'll have a new unit shipped to me next week or the week after.

As tempted as I am to see how the OnePlus Two turns out when it is unveiled on July 27th, I'm so fuckin done with this company. I just can't handle how removed you are from any kind of tech support. As much as I don't like Apple, it is pretty awesome that you can just take it into a store and talk to a real person.

I just bought a Note 4 on CL, and I'm actually really happy with it (although the transaction was a bit sketchy and I should have been a bit more careful, but everything seems ok). It's a much better product than the OPO and if something goes wrong I can take it almost anywhere to fix it.

I like the concept of OnePlus, but in real life, if you depend on your phone for business which I do, it's a bad move. You get what you pay for.

From now on I'm buying flagship devices from reputable companies.

-----
The end of my OPO saga: (Go back a page or 2 to see what happened)

So after over 6 weeks from when my OPO hardbricked from a standard CM upgrade, I finally got my replacement phone.

After a string of 30+ emails, waiting to schedule a remote tech session, dealing with unclear return shipping instructions, and more delays and hoops after it was sent back, I have a new phone.

This is the biggest problem with Oneplus. Most other phones you can just walk into any carrier store or repair shop and they can help, Apple of course being the best for that. Granted, the communication with the RMA department was friendly and prompt, but useless. Every time someone new answered, and had more BS "procedures" for me to try.
If I could have had a remote tech session sooner, it would have been less painful, but when I went to book one, the schedule was booked up as far in advance as allowed. By some miracle I got an appointment. The guy was knowledgeable, but explained how busy he is as there are only a handful of these "level 2 techs" at the company.

Like most people I'm sure, a working smartphone is vital. Waiting 6 weeks for a replacement phone (when a 7 month old phone shouldn't breakdown to begin with), is unacceptable.

But, you get what you pay for. For this reason, I won't be going back to Oneplus. I need to be able to take the phone somewhere locally; it's a dealbreaker. And an expensive, stressful mistake. But, I suppose that isn't as much a priority for some people.

On that note, I do have a brand new, in box, Sandstone 64GB for sale. PM if interested *EDIT: SOLD

TL;DR

OnePlus hardbricked after routine update, dealt with the horrendous OPO support for weeks and took 2 months to get a replacement.

Lesson: Don't buy a phone you can't take in to a store, unless you have a good backup phone. The $$ savings is not worth the stress and headache that could have been avoided by ponying up a bit more cash for a more reliable, repairable phone.