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To be frank, premium service is basic for a premium dealer. gotta rep the brand yo.
Word really gets around in Vancouver, so a bad rep isnt a great thing.
I did have a few disgruntled customers, but the reasoning were simple: the car constantly gave them headaches or they were being completely unreasonable.
After sales service I try to help out as much as I can, as I completely understand how troublesome sometimes from a customer stand point (I get annoyed by my own car issues too), putting in a few words here and there making things easier for the customer keeps them happy!
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13' Nissan DBA-R35 GT-R Black Ed - Black met. - "Sophia"
90' Honda EF Civic HB // 04' Honda Pilot Granite
- The Drinker of Many Many Coffees @ McLaren Vancouver
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